The ZxVPS Guarantees

0% Resource Overselling Policy

ZxVPS maintains an absolute zero overselling policy. We will not oversell our hardware or network connectivity in any way. This not only guarantees that the resources you paid for will always be available, but also that you can use 100% of your resources without issue, in fact we want you to use what you pay for, unlike many providers who bank on the opposite.

99.9% Uptime Guarantee

We have a straight forward SLA to all our VPS clients. This is simply to maintain a 99.9% or better uptime record at all times. This includes the network, the physical hardware and your VPS itself. Any clients that are to be affected by scheduled non-critical downtime will be notified at least 48 hours in advance. Click here to view detailed information on our uptime SLA.

24/7 Access to Support

We provide support to our clients via live webchat, email and support tickets. We guarantee that you will always be able to contact support in one or more ways. We will aim to answer all support tickets within 1 hour.

7 Day Money Back Guarantee

If you are not satisfied with the service you receive with ZxVPS, you can use our no-quibbles 7 day money back guarantee. Please note not all services are refundable, specifically this excludes panel licenses such as cPanel and WHMCS.