ZxVPS SLA
99.9% Uptime or better
We have a straight forward SLA to all our VPS clients. This is simply to maintain a 99.9% or better uptime record at all times. This includes the network accessibility and the availability of the physical hardware on which your VPS run. To simplify this, 99.9% equates to 43 minutes and 12 seconds of downtime in a standard 30 day month.
What happens if its less than 99.9%?
In the unlikely event that we do not maintain 99.9% uptime or better, we will give clients a graded credit for the next billable month as follows:
Uptime |
Credit |
99.9%+ |
Within SLA |
99.9% - 99.8% |
1 Days Credit |
99.8% - 99.7% |
2 Days Credit |
99.7% - 99.6% |
3 Days Credit |
99.6% - 99.5% |
4 Days Credit |
99.5% - 99% |
5 Days Credit |
99% or less |
10 Days Credit |
Whats not covered?
Services running on your VPS are not covered, if your VPS is online and available then this is deemed to be within our Service Level Agreement.